Our solutions
When it comes to telecommunications, there is no ‘one size fits all’ solution. That’s why we offer a range of products and infrastructure designs to suit your business.
They include:

Avaya/Nortel BCM (Business Communications Manager)

Improve remote communications, increase productivity, reduce costs and enhance customer service with this award-winning Linux based system.  Read below for more details.

Avaya IP Office

Communicate more effectively with customers, vendors and each other. Avaya IP Office combines big business functionality with ease of use and simplified management.  Read below for more details.

Avaya Aura

Avaya Aura™ is the core communications platform supporting unified communications and contact center solutions for midsize to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative capabilities.
Leveraging a revolutionary SIP architecture and virtualization technology, Avaya Aura simplifies complex networks and reduces infrastructure costs. Employees at any location can be connected regardless of the infrastructure the endpoints reside on.

Avaya Aura enables faster and easier deployment of communications capabilities such as voice, video, messaging, and presence. As a result, productivity and business agility can be increased. See Useful Links for full information

Avaya/Nortel CS 1000

It provides the benefits of a converged network plus advanced applications and over 750 world-class telephony features. Fully distributed over IP LAN & WAN infrastructure with built-in reliability and survivability,Communication Server 1000 supports business-critical applications, including unified messaging, customer contact center, IVR, wireless VoIP and IP phones. See Useful Links for full information.

Electrical and Data Cabling

Know you’re in safe hands with our experienced voice, data and electrical engineers. We provide a complete solution that ensures all parts of your project are integrated seamlessly. See below for more information.

   
Avaya BCM (Business Communications Manager)
Avaya’s Business Communications Manager is an award-winning Linux based IP/TDM office phone system, ideal for any small and medium business looking to improve remote communications, increase productivity, reduce costs and enhance customer service.
It offers one common feature-rich software stream on both the Business Communications Manager 50 orBusiness Communications Manager 450 platforms.

Benefits at a glance
Consolidate your communications requirements – BCM offers a full suite of voice, messaging, multimedia and wireless applications
 
Cut costs – incorporated VOIP means lower local and long distance call charges, as well as a reduction in energy consumption (up to 48%*)
Enhance customer service – efficient call routing and automated attendants let you find the right person quickly and easily, even if they’re out of the office
Reduce administration tasks – a centralised brower-based interface makes system management simple
Stay operational – Business Communications Manager includes redundancy options with the ability to switch over to backup capabilities
 
Features of Avaya’s Business Communications Manager
Business Communications Manager  is a common browser-based management platform that delivers unified communications capabilities, proven and reliable voice processing, and an extensive range of business telephony applications, including:

Unified messaging

Employees can receive their consolidated voice, fax and email messages on a variety of devices including PCs, laptops and PDAs.

 Message forwarding

Voice, fax and text messages can be forwarded easily to email or PDAs in a variety of formats (including .wav files). No additional software is required for this service.

Meet-me conferencing

Hold teleconferences of up to 120 people.

SIP Trunking Support

By eliminating the need for local PSTN gateways and basic or primary rate interfaces, SIP trunking support (available with Business Communications Manager 450) is more cost effective than traditional telephony.

Computer Telephony Integration

Simple to set up and manage, this lets you control click-to-call company directories or automatic screen pop-ups using a range of PC based applications.

Integrated Intelligent Contact Centre

Let your customers reach the right person quickly and easily. The advanced reporting and multimedia applications in this office phone system maximise customisation and flexibility.

FindMe / FollowMe

This lets you ring up to five external devices simultaneously, including a mobile phone and PDA. Can be customised to work as a call forwarding system.

 InTouch Federated Presence

With a federated presence, users can easily communicate with contacts from their personal directories including Microsoft Outlook, MSN, and Skype. Click-to-call, click-to-IM and click to e-mail are available.

Find out more
Why not talk to a member of our friendly team today  about the right office phone system for your business?

 

 

 

Avaya IP Office
Communicate more effectively with customers, vendors and each other. Avaya IP Office combines big business functionality with the ease of use and simplified management that small businesses require.
Benefits at a glance
Reduce your phone bills – by routing calls through an internet connection, you can cut the costs of your local and long distance calls
Stay in touch with teleworkers – with VOIP in Melbourne (or any other city), contacting your staff overseas comes at no extra cost
Stay connected, even in a power cut – your VOIP phone will automatically switch to one of your other locations if power is lost
Don’t pay for conference calling – with 64-party conference bridges built in to the system, there are no additional conferencing call fees (if you have VOIP in Melbourne, for example, you can teleconference with people from all over the world as long as they too have VOIP)
Save time and money by reducing admin bottlenecks – with Avaya IP Office, administration can be managed centrally, even if you have multiple locations
Stay one step ahead – with advanced diagnostics, potential problems are highlighted before they can cause disruption to your phones or communication network
Features of the Avaya IP Office system
There are a number of different configurations for the Avaya IP Office system.

Collaboration Products—Essential Edition

Keep costs down and still get essential call handling capabilities. Avaya IP Office Essential Edition is the perfect small business starter kit delivering all the ‘must haves’—call routing, caller ID, hold/conference/transfer, voicemail—and a great selection of Avaya phones.

Collaboration Products—Preferred Edition

Get 10 times more voice messaging capacity (than Essential Edition) and handle dozens of calls simultaneously. Equip your business with multi-level automated call routing to ensure customers reach the right person fast, anytime. Secure a 64-party conference bridge with PIN number access. Get messages anywhere with automatic alerts.

Collaboration Products—Advanced Edition

Increase productivity and efficiencies in customer service. Customers receive 24/7 access to information and services. Optional applications ensure exceptional customer interactions for agents and supervisors. Tracking and reporting capabilities help you gather sophisticated customer intelligence and measure and report agent productivity.

Productivity Products—Power User

Users receive all their messages including voice, email and fax in a single inbox to help save time. They are notified automatically of messages and can set up conference calls when they are out and about. Calls can ring on both mobile and desk phones too.


Productivity Products—Mobile Worker

Any mobile phone number can be incorporated into the office phone system, which means employees can use their mobiles for business purposes without having to give out their personal phone numbers to clients.

 Productivity Products—Teleworker

Workers that work full time from a remote location can be part of the same office phone system as everyone else via a virtual private network. Because the calls are routed through the IP system, call costs are non-existent. An office with VOIP in Melbourne, for example, could employ workers on the other side of the world.

Productivity Products—Receptionist

This office phone system helps receptionists deal with high volumes of calls. Incoming calls with status updates are displayed on a PC, accompanied by a host of point and click call controls. All office extensions can be monitored and one receptionist can deal with multiple locations and offices.

Track and measure interactions and productivity in customer sales and service with this monitoring and reporting application. Get reports to manage your sales activities, judge the value of marketing campaigns and see how well agents are handling customer calls.

Productivity Products—Customer Service Agent

Make sure your customer service agents are making the right decisions. With valuable information displayed on a PC, staff can see how many calls are waiting, how many have been lost and even how many agents are logged in. This application helps with efficiency and improves the overall quality of customer service.

Find out more
For more information on any of the configurations of the Avaya IP Office or BCM solution you see above, or to talk about the right office phone system for your business, talk to a member of our friendly team today.
 * compared with Cisco UCME-3845

Electrical and Data Cabling
Our engineers are all highly qualified and experienced in installing electrical and data cabling in the most challenging of office environments.
 
We supply, install and maintain:  
  • 19” rack-mounted systems
  • fiber cabling and termination units
  • faciity, backbone and structured data cabling
  • electrical, lighting, 3 phase and safety switches
 Our electrical and data cabling work is certified to Cat6 standards.

Find out more
Why not talk to a member of our friendly team today  about our electrical and data cabling solutions?