Avaya/Nortel BCM (Business Communications Manager)
Improve remote communications, increase productivity, reduce costs and enhance customer service with this award-winning Linux based system. Read below for more details.
Avaya IP Office
Communicate more effectively with customers, vendors and each other. Avaya IP Office combines big business functionality with ease of use and simplified management. Read below for more details.
Avaya Aura enables faster and easier deployment of communications capabilities such as voice, video, messaging, and presence. As a result, productivity and business agility can be increased. See Useful Links for full information
Avaya/Nortel CS 1000
It provides the benefits of a converged network plus advanced applications and over 750 world-class telephony features. Fully distributed over IP LAN & WAN infrastructure with built-in reliability and survivability,Communication Server 1000 supports business-critical applications, including unified messaging, customer contact center, IVR, wireless VoIP and IP phones. See Useful Links for full information.
Electrical and Data Cabling
Know you’re in safe hands with our experienced voice, data and electrical engineers. We provide a complete solution that ensures all parts of your project are integrated seamlessly. See below for more information.
Benefits at a glance
Features of Avaya’s Business Communications Manager
Employees can receive their consolidated voice, fax and email messages on a variety of devices including PCs, laptops and PDAs.
Voice, fax and text messages can be forwarded easily to email or PDAs in a variety of formats (including .wav files). No additional software is required for this service.
Hold teleconferences of up to 120 people.
By eliminating the need for local PSTN gateways and basic or primary rate interfaces, SIP trunking support (available with Business Communications Manager 450) is more cost effective than traditional telephony.
Simple to set up and manage, this lets you control click-to-call company directories or automatic screen pop-ups using a range of PC based applications.
Let your customers reach the right person quickly and easily. The advanced reporting and multimedia applications in this office phone system maximise customisation and flexibility.
This lets you ring up to five external devices simultaneously, including a mobile phone and PDA. Can be customised to work as a call forwarding system.
With a federated presence, users can easily communicate with contacts from their personal directories including Microsoft Outlook, MSN, and Skype. Click-to-call, click-to-IM and click to e-mail are available.
Collaboration Products—Essential Edition
Keep costs down and still get essential call handling capabilities. Avaya IP Office Essential Edition is the perfect small business starter kit delivering all the ‘must haves’—call routing, caller ID, hold/conference/transfer, voicemail—and a great selection of Avaya phones.
Collaboration Products—Preferred Edition
Get 10 times more voice messaging capacity (than Essential Edition) and handle dozens of calls simultaneously. Equip your business with multi-level automated call routing to ensure customers reach the right person fast, anytime. Secure a 64-party conference bridge with PIN number access. Get messages anywhere with automatic alerts.
Collaboration Products—Advanced Edition
Increase productivity and efficiencies in customer service. Customers receive 24/7 access to information and services. Optional applications ensure exceptional customer interactions for agents and supervisors. Tracking and reporting capabilities help you gather sophisticated customer intelligence and measure and report agent productivity.
Productivity Products—Power User
Users receive all their messages including voice, email and fax in a single inbox to help save time. They are notified automatically of messages and can set up conference calls when they are out and about. Calls can ring on both mobile and desk phones too.
Productivity Products—Mobile Worker
Any mobile phone number can be incorporated into the office phone system, which means employees can use their mobiles for business purposes without having to give out their personal phone numbers to clients.
Workers that work full time from a remote location can be part of the same office phone system as everyone else via a virtual private network. Because the calls are routed through the IP system, call costs are non-existent. An office with VOIP in Melbourne, for example, could employ workers on the other side of the world.
This office phone system helps receptionists deal with high volumes of calls. Incoming calls with status updates are displayed on a PC, accompanied by a host of point and click call controls. All office extensions can be monitored and one receptionist can deal with multiple locations and offices.
Track and measure interactions and productivity in customer sales and service with this monitoring and reporting application. Get reports to manage your sales activities, judge the value of marketing campaigns and see how well agents are handling customer calls.
Productivity Products—Customer Service Agent
Make sure your customer service agents are making the right decisions. With valuable information displayed on a PC, staff can see how many calls are waiting, how many have been lost and even how many agents are logged in. This application helps with efficiency and improves the overall quality of customer service.
- 19” rack-mounted systems
- fiber cabling and termination units
- faciity, backbone and structured data cabling
- electrical, lighting, 3 phase and safety switches