Avaya BCM (Business Communications Manager)
Avayas Business Communications Manager is an award-winning Linux based IP/TDM office phone system, ideal for any small and medium business looking to improve remote communications, increase productivity, reduce costs and enhance customer service.
It offers one common feature-rich software stream on both the Business Communications Manager 50 or Business Communications Manager 450 platforms.
Benefits at a glance
Consolidate your communications requirements BCM offers a full suite of voice, messaging, multimedia and wireless applications
Cut costs incorporated VOIP means lower local and long distance call charges, as well as a reduction in energy consumption (up to 48%*)
Enhance customer service efficient call routing and automated attendants let you find the right person quickly and easily, even if theyre out of the office
Reduce administration tasks a centralised brower-based interface makes system management simple Stay operational Business Communications Manager includes redundancy options with the ability to switch over to backup capabilities
Features of Avayas Business Communications Manager
Business Communications Manager is a common browser-based management platform that delivers unified communications capabilities, proven and reliable voice processing, and an extensive range of business telephony applications, including:
Employees can receive their consolidated voice, fax and email messages on a variety of devices including PCs, laptops and PDAs.
Voice, fax and text messages can be forwarded easily to email or PDAs in a variety of formats (including .wav files). No additional software is required for this service.
Hold teleconferences of up to 120 people.
SIP Trunking Support
By eliminating the need for local PSTN gateways and basic or primary rate interfaces, SIP trunking support (available with Business Communications Manager 450) is more cost effective than traditional telephony.
Computer Telephony Integration
Simple to set up and manage, this lets you control click-to-call company directories or automatic screen pop-ups using a range of PC based applications.
Integrated Intelligent Contact Centre
Let your customers reach the right person quickly and easily. The advanced reporting and multimedia applications in this office phone system maximise customisation and flexibility.
FindMe / FollowMe
This lets you ring up to five external devices simultaneously, including a mobile phone and PDA. Can be customised to work as a call forwarding system.
InTouch Federated Presence
With a federated presence, users can easily communicate with contacts from their personal directories including Microsoft Outlook, MSN, and Skype. Click-to-call, click-to-IM and click to e-mail are available.
Find out more
Why not talk to a member of our friendly team today about the right office phone system for your business?