Avaya IP Office

Communicate more effectively with customers, vendors and each other. Avaya IP Office combines big business functionality with the ease of use and simplified management that small businesses require.

Benefits at a glance

Reduce your phone bills by routing calls through an internet connection, you can cut the costs of your local and long distance calls

Stay in touch with teleworkers with VOIP in Melbourne (or any other city), contacting your staff overseas comes at no extra cost

Stay connected, even in a power cut your VOIP phone will automatically switch to one of your other locations if power is lost

Dont pay for conference calling with 64-party conference bridges built in to the system, there are no additional conferencing call fees (if you have VOIP in Melbourne, for example, you can teleconference with people from all over the world as long as they too have VOIP)

Save time and money by reducing admin bottlenecks with Avaya IP Office, administration can be managed centrally, even if you have multiple locations

Stay one step ahead with advanced diagnostics, potential problems are highlighted before they can cause disruption to your phones or communication network

Features of the Avaya IP Office system

There are a number of different configurations for the Avaya IP Office system.

Collaboration Products-Essential Edition
Keep costs down and still get essential call handling capabilities. Avaya IP Office Essential Edition is the perfect small business starter kit delivering all the must havescall routing, caller ID, hold/conference/transfer, voicemailand a great selection of Avaya phones.

Collaboration Products-Preferred Edition
Get 10 times more voice messaging capacity (than Essential Edition) and handle dozens of calls simultaneously. Equip your business with multi-level automated call routing to ensure customers reach the right person fast, anytime. Secure a 64-party conference bridge with PIN number access. Get messages anywhere with automatic alerts.

Collaboration Products-Advanced Edition
Increase productivity and efficiencies in customer service. Customers receive 24/7 access to information and services. Optional applications ensure exceptional customer interactions for agents and supervisors. Tracking and reporting capabilities help you gather sophisticated customer intelligence and measure and report agent productivity.

Productivity Products-Power User
Users receive all their messages including voice, email and fax in a single inbox to help save time. They are notified automatically of messages and can set up conference calls when they are out and about. Calls can ring on both mobile and desk phones too.

Productivity Products-Mobile Worker
Any mobile phone number can be incorporated into the office phone system, which means employees can use their mobiles for business purposes without having to give out their personal phone numbers to clients.

Productivity Products-Teleworker
Workers that work full time from a remote location can be part of the same office phone system as everyone else via a virtual private network. Because the calls are routed through the IP system, call costs are non-existent. An office with VOIP in Melbourne, for example, could employ workers on the other side of the world.

Productivity Products-Receptionist
This office phone system helps receptionists deal with high volumes of calls. Incoming calls with status updates are displayed on a PC, accompanied by a host of point and click call controls. All office extensions can be monitored and one receptionist can deal with multiple locations and offices.
Track and measure interactions and productivity in customer sales and service with this monitoring and reporting application. Get reports to manage your sales activities, judge the value of marketing campaigns and see how well agents are handling customer calls.

Productivity Products-Customer Service Agent
Make sure your customer service agents are making the right decisions. With valuable information displayed on a PC, staff can see how many calls are waiting, how many have been lost and even how many agents are logged in. This application helps with efficiency and improves the overall quality of customer service.

Find out more
For more information on any of the configurations of the Avaya IP Office or BCM solution you see above, or to talk about the right office phone system for your business, talk to a member of our friendly team today.

 * compared with Cisco UCME-3845